Delivery and Returns

Delivery Time

Most items are dispatched within 1 working day of purchase and delivery takes a further 1 - 2 days to arrive.

Certain items are not kept in stock and are specified as "Special order" in the product's description; these are normally dispatched in 1 working day and take a further 3 - 5 working days to be delivered. If it will ever take longer than 7 working days to deliver your purchase we will notify you as soon as possible.

Delivery of small items (accessories, Uuni pizza ovens)

Small items are delivered by Royal Mail/Parcel Force or DPD. When available will send you tracking details. You will be notified when your items have been dispatched. Cost is based on weight and the total cost will be calculated at the checkout.

Delivery of heavy items (ceramic barbecues)

Deliveries is by freight carrier to the kerbside at your home (the delivery driver will bring it to the doorstep if they can, though that depends on access - they can't wheel up steps or through narrow openings). Most items are delivered on wooden pallets. You will be notified when items have been dispatched and of the expected delivery date in advance. Cost is based on weight and size combined with delivery postcode and will be calculated at delivery checkout.

Express and international delivery

If you need something urgently please contact us to discuss. - we will do our best to get the order to you as soon as possible. Our webshop does not offer international shipping, but if you would like a purchase to be delivered overseas it may be possible; contact us with a list of the items in question and your delivery address - we will reply with a delivery cost.

Billing and delivery addresses - fraud screening

If your delivery address is not the same as your card billing address your order may be automatically flagged for fraud screening. If this happens we have to do further checks on your order and you may be asked to provide proof of address or identity. This can sometimes slightly delay dispatch of your order.

Banned delivery addresses - PO Boxes, mail forwarding agencies

We do not deliver to PO Boxes or mail/parcel forwarding agencies. Please do not specify one of these as a delivery address - if we realise that this type of address has been used we will cancel the order. If you do use one of these addresses for delivery (and we do not realise) we are unable to accept returns/provide replacement of damaged items (unless they are unpacked and checked at the time they are received from our carrier) and we can not provide refunds or replacements for any items that are lost after being passed on by our carrier.

Returns

You have the right to cancel your purchase without having to give a reason within 14 working days, beginning on the day after you receive the goods. It is your duty to retain and take reasonable care of the goods. You must send the goods back to us at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of receipt of your returned goods.