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CORONAVIRUS

Last updated 16/01/23

General situation

In 2023 our classes are operating as normal with no special provisions in light of the pandemic. We continue to maintain the high standards of cleaniliness and hygiene as before and during the pandemic

This said, we recognise there is a possibility of the situation deteriorating and some element of social distancing being reintroduced. If this happens this page will be updated.

COVID Cancellations policy

Customer cancellations
Our normal policy applies to any cancellations made by customers, whether for illness (including COVID-19 infection) or other reasons:

  • Changes/cancellations at the client’s request (in writing) 14 whole days or more prior to the class date will be refunded less a 1.75% cancellation fee (to cover non-recoverable expenses we incur).
  • Cancellations made (in writing) less than 14 whole days but 7 whole days or more prior to the booking date will receive a 50% refund.
  • Classes cancelled less than 7 whole days prior to the class are not refundable.

If we can fill the booked space (and we always try to, if we have sufficient notice to do so) then we will waive cancellation/rebooking fees.

Cancellation of a class by London Barbecue School
If we can’t run a scheduled class due to any covid-related reason (eg lockdown, our staff being ill or told to self-isolate by contact tracers) people who are booked onto the class will be offered the choice between a refund (if they made a payment for the class) or rebooking on a later class, subject to availability. People who used a Gift Voucher to book the class will have the balance returned to their voucher, for later redemption.

If we get to the end of our season and disruptions have meant that gift voucher holders have been unable to use their voucher then we will refund the purchaser of the vouchers.

Financial security

All prepayments for Gift Vouchers and class bookings are held on deposit until after classes have taken place. We are always in a position to issue refunds for all pre-payments and voucher purchases if we are unable to operate.

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