Terms and Conditions


Terms and Conditions of London Barbecue School Limited

Service

London Barbecue School provides barbecue tuition services, as per the descriptions on this website and any special arrangements made at the time of booking (as confirmed in writing). London Barbecue School provide the ingredients, the equipment, the venue and tuition.

"Group Classes" are defined as a single session of cooking tuition, open to the general public. Clients can book a single place or multiple places for the class.

"Private Classes" are specially arranged on an ad hoc basis, the format and content as agreed with the client and the participants selected by the organiser. Places on private classes are not open to the general public

Booking and booking contacts

Any booking is an arrangement to provide the product on a specific date and at a specific time. This arrangement is made between London Barbecue School and the client.

If a client books on behalf of other participants, the booking remains an arrangement between the named client and London Barbecue School. London Barbecue School will only make or alter arrangements for the class in cooperation with the named client who booked - unless they receive the client's written permission to deal with anyone else.

Group classes: payment, rearrangement and cancellation terms

Payment in full is required at the time of booking. Until payment has been received any classes or dates that have been previously discussed remain provisional and may become unavailable.

When payment has been received you will receive an email from London Barbecue School confirming your purchase.

When requested, and with adequate prior warning, London Barbecue School will endeavour to rearrange class bookings for different times/dates, subject to availability of alternative classes. Rearrangement requests at short notice will be charged as cancellations (see below), although this is subject to London Barbecue School's management's discretion.

Cancellations at the client's request (in writing) 14 whole days or more prior to the class date will be refunded in full. Cancellations made (in writing) less than 14 whole days but 7 days or more prior to the booking date will receive a 50% refund. Classes cancelled less than 7 whole days prior to the class are not refundable.

Our sister business, London Barbecue Centre, periodically offers price discounts to London Barbecue School class customers. If you book a class and make use of these discounts before cancelling your class booking the following additional condition applies: the value of the discount will be deducted from the refund of your class fee.

In the unlikely event that London Barbecue School ever needs to cancel a class participants booked for that class will be offered the choice of either an alternative appointment within a reasonable period or full refund of the cost of your class.

Private Classes: payment, cancellation and rearrangement terms

A "Class Outline" will always be agreed prior to acceptance of a Private Class booking. This details the service to be provided and the appointment time and place.

Payment of a deposit for 40% of the total fee is required in order to secure an appointment booking for a London Barbecue School private class; until this is paid any dates discussed remain provisional. This deposit is non-refundable if the client cancels the booking or fails to pay the balance (as described below).

With a minimum 30 days warning prior to the scheduled Private Class date and at the client's written request London Barbecue School will endeavour to alter the date and time of an event; any costs incurred by London Barbecue School in doing so will be chargeable.

The balance of the fee for the event is required a minimum of 30 days prior to the appointment date. Failure to pay this will forfeit the booking and the deposit. For private events cancelled (in writing) at least 7 whole days prior to the event 50% of the balance (30% of the total booking fee) is refundable. Cancellations less than 7 days prior to the event are non-refundable.

In the unlikely event that London Barbecue School ever needs to cancel your event you will be offered the choice of either an alternative within a reasonable period or full refund of the cost of your class.

Resale

London Barbecue School do not permit the commercial resale of their services, unless expressly agreed in writing.

Participants

All class participants must be aged 16 or older unless otherwise agreed in writing with London Barbecue School. Participants aged from 16 to 18 must have a parent, guardian or adult acting in loco parentis present during the class (although the adult is not required to participate).

Class, course and event content and ingredients

Very occasionally it is necessary for London Barbecue School to make alterations to the content of classes and events or to the ingredients that will be used. We reserve the right to make such alterations as necessary.

Where changes are made to the that are deemed significantly different to the advertised or agreed class material, London Barbecue School will notify clients in advance of the class. For minor alterations London Barbecue School will make a suitable substitution.

All classes and courses advertised on London Barbecue School's website are subject to alteration and discontinuation without notice. If a class or course is altered or discontinued after a booking has been received London Barbecue School will honour the original details advertised.

Safety and behaviour

The client who books the class is responsible for their own behaviour, and the behaviour of any other participants they bring to the class. Any client who behaves in an unsafe manner, is in an unfit state to participate in a class or whose behaviour affects other participants' enjoyment of the class may be barred entry to a class or ejected from a class. If this occurs the fee paid for the class will be forfeited and no refund will be made.

Your data

When you make a purchase through this website (or by telephone or email) we collect and store information that is required to process your payment, to plan and deliver the service, and to meet our legal requirements to regulatory bodies with oversight of our operations. We pass information to our credit/debit card company for the purposes of payment processing but we do not retain any of your card details. If requested, we are obliged to share your details with the Metropolitan Police (as a condition of our premises license to serve alcohol).

If you opt-in to receiving marketing mailings we will store your details with on a list with a 3rd party email marketing company (Mailchimp). You can withdraw your consent to receiving marketing mailings at any time and your details will be removed from this list. We do not add your details to any marketing database unless you specifically opt-in, and we never share any personal data with 3rd parties, apart from the exceptions mentioned above. 

We take care to store all customer data securely, on password protected terminal and servers, and with encryption where appropriate. We will notify you if we ever suffer a data theft or data security breach. You have the right to request a copy of the data we hold on you. You have the right to request erasure of data we hold on you, with which we will comply apart from where it would contravene our legal responsibilities.